Question 1

How can I pay?

Accepted Answer

We accept credit and debit cards, PayPal, Apple Pay and Google Pay — depending on the methods enabled with our payment provider.

Question 2

Can I order without an account?

Accepted Answer

Yes, you can check out as a guest. An account makes tracking orders easier.

Question 3

Do you offer repairs?

Accepted Answer

Yes, please contact our client service for a quote.

Question 4

How do I return an item?

Accepted Answer

Register your return in your account or with client service. Returns are free within 30 days.

Question 5

When will I receive my refund?

Accepted Answer

Within 14 days of receiving your return, to the original payment method.

Question 6

How long does delivery take?

Accepted Answer

Within Austria 2–4 business days (standard) or 1–2 business days (express). To the EU 3–6 business days.

Question 7

Are there customs duties?

Accepted Answer

No customs duties apply within the EU.

Frequently asked questions

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