Withdrawal information

Template – legal review required. This text is a non-binding template and must be reviewed and completed by qualified legal counsel before publication.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us ([company name, address, e-mail, phone]) of your decision to withdraw by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.

Model withdrawal form

To [company name, address, e-mail]: I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: … / Ordered on … / received on … / Name … / Address … / Date …